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KIM: Excuse me!
RECEPTIONIST: Good morning Ma'am! How can I help you?
KIM: I had purchased this mobile from your showroom two days ago. It's not working properly.
RECEPTIONIST: What?s the problem?
KIM: It suddenly switches off any time. And its speaker is also faulty. Sound is not clear.
RECEPTIONIST: You have to go to the service center of the company.
KIM: I bought it just 2 days ago. You should replace it.
RECEPTIONIST: Actually it is not possible. We opened the box in front of you and it was sealed. It was in good working condition then. If there is any fault even after one or two days you have to take it to the service center.
KIM: Fault was already there but it was not detected at the time of purchase. I have paid full money to get a good mobile, not a faulty one. Either give my money back or replace the mobile.
RECEPTIONIST: Try to understand that replacement or refund of money is not possible. We are employees of the company. We have to follow the rules.
KIM: Talk to your seniors. I need a new mobile in a good condition.
RECEPTIONIST: Please talk to the manager of our showroom; he will explain everything again to you.
(Listening to the loud noises the manager comes out).
MANAGER: What's going on?
(The receptionist and Kim explain their positions).
MANAGER: (To the Receptionist) Please replace her mobile. We have to keep the customers satisfied to get a good reputation in this area.
KIM: Thank you sir, for your nice gesture.
MANAGER: Welcome. I?m sorry for the trouble you faced.
- Room Booking In A Hotel
Amit wants to book a room in a hotel Amit: Good morning. Receptionist: Very good morning Sir. What can I do for you? Amit: Is a room available here. Receptionist: Yes sir. Single or double? Amit: What are your charges? Receptionist:...
- Talking On The Phone
When we talk to any office Caller: Hello is that pelagian Software Company? Receptionist: Yes sir. Caller: May I speak to marketing manager Anand Sabarwall please Receptionist: May I know who is calling Please? Caller: I am Mr. Gupta...
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- Talking To Hotel Receptionist To Book A Room
Receptionist: Welcome. How can I help you sir? Visitor: I want a room to stay in your hotel. Receptionist: For how many days do you want to stay? Visitor: I want to stay for five days only. What are your charges for a single room? Receptionist: We charge...
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Learn English
Replacing a Faulty Mobile from a Showroom
KIM: Excuse me!
RECEPTIONIST: Good morning Ma'am! How can I help you?
KIM: I had purchased this mobile from your showroom two days ago. It's not working properly.
RECEPTIONIST: What?s the problem?
KIM: It suddenly switches off any time. And its speaker is also faulty. Sound is not clear.
RECEPTIONIST: You have to go to the service center of the company.
KIM: I bought it just 2 days ago. You should replace it.
RECEPTIONIST: Actually it is not possible. We opened the box in front of you and it was sealed. It was in good working condition then. If there is any fault even after one or two days you have to take it to the service center.
KIM: Fault was already there but it was not detected at the time of purchase. I have paid full money to get a good mobile, not a faulty one. Either give my money back or replace the mobile.
RECEPTIONIST: Try to understand that replacement or refund of money is not possible. We are employees of the company. We have to follow the rules.
KIM: Talk to your seniors. I need a new mobile in a good condition.
RECEPTIONIST: Please talk to the manager of our showroom; he will explain everything again to you.
(Listening to the loud noises the manager comes out).
MANAGER: What's going on?
(The receptionist and Kim explain their positions).
MANAGER: (To the Receptionist) Please replace her mobile. We have to keep the customers satisfied to get a good reputation in this area.
KIM: Thank you sir, for your nice gesture.
MANAGER: Welcome. I?m sorry for the trouble you faced.
- Room Booking In A Hotel
Amit wants to book a room in a hotel Amit: Good morning. Receptionist: Very good morning Sir. What can I do for you? Amit: Is a room available here. Receptionist: Yes sir. Single or double? Amit: What are your charges? Receptionist:...
- Talking On The Phone
When we talk to any office Caller: Hello is that pelagian Software Company? Receptionist: Yes sir. Caller: May I speak to marketing manager Anand Sabarwall please Receptionist: May I know who is calling Please? Caller: I am Mr. Gupta...
- Computer Training Institute
Priya: Hello! Is it computer institute? Receptionist: Yes. How can we help you? Priya: I am Priya. I want to join your institute for a computer course. Can you give me some information? Receptionist: Certainly. Which course do you want to join? We have...
- Talking To Hotel Receptionist To Book A Room
Receptionist: Welcome. How can I help you sir? Visitor: I want a room to stay in your hotel. Receptionist: For how many days do you want to stay? Visitor: I want to stay for five days only. What are your charges for a single room? Receptionist: We charge...
- Going Abroad
8 Reema: To which country do you want to go? Gauri: Canada. Reema: Why do you want to go to Canada? Gauri: It is a large and beautiful country. Reema: Do you think Canada provides good career opportunities for young persons? Gauri: Definitely. Moreover...